®Service
Service & Complaints
We're here for you — from service to training and complaints.
Complaint
Having an issue with your device? Submit a complaint online — we'll respond within 2 business days.
Service
Book technical service for your ElleyMate™ device with an authorized technician.
Training
Arrange training for your employees on proper device operation and maintenance.
Return
We provide eco-friendly collection and disposal of old equipment in compliance with regulations.
Where to find the serial number?
The serial number (S/N) is on the label on the back or bottom of the device.
ELY-2024-00123456
How to proceed?
- 1Log in to your account
- 2Select the type of request
- 3Fill in the form with the required information
- 4Submit — you'll receive a confirmation by email
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